Program Policies & Guidelines

Program Policies & Guidelines

APEX Swim School
A Division of Apex Enrichment Academy Ltd.

Effective Date: May 1, 2026
Last Updated: May 1, 2026

1. Attendance and Make-Up Classes

• Regular attendance is essential for skill development and safety in the water

• Missed classes are not eligible for refunds

• Each participant is eligible for a maximum of one (1) make-up class per calendar month

• Make-up classes are not guaranteed and are subject to availability

• Make-up classes may be offered only when:

  • Advance notice of absence is provided where possible

  • Space is available in another suitable class

• Make-up classes must be scheduled within a reasonable timeframe and cannot be carried forward indefinitely

• No-shows without notice are not eligible for make-up classes

2. Late Arrival

• Participants arriving late may miss part of the lesson

• Lessons will end at the scheduled time regardless of arrival time

• For safety reasons, excessively late participants may not be permitted to join the class

3. Cancellation and Facility Closure

APEX Swim School reserves the right to cancel classes due to:

• Severe weather conditions

• Facility or mechanical issues

• Staff illness or unforeseen circumstances

In such cases:

• Families will be notified as soon as possible

• A make-up class or credit may be offered at our discretion

4. Weather Policy

• Classes will generally run as scheduled during typical weather conditions

• In the event of severe weather (e.g., snowstorms), closure decisions will be communicated via email or registered contact methods

• Missed classes due to weather closures may be eligible for make-up or credit at our discretion

5. Class Placement and Progression

• Participants are placed in classes based on skill level and instructor assessment, not age alone

• Instructors may move participants to a different level or group at any time to ensure safety and appropriate progression

• Advancement is based on skill mastery, not time spent in a level

• APEX Swim School’s assessment decisions are final

6. Parent Viewing and Facility Use

• A designated viewing area is available for parents and guardians

• Parents must not enter the pool deck or interfere with lessons unless authorized

• Parents are responsible for supervising their children:

  • Before lessons

  • After lessons

  • In changing and viewing areas

• Siblings must be supervised at all times

7. Code of Conduct

All participants and families are expected to:

• Follow all facility and safety rules

• Respect instructors, staff, and other participants

• Maintain safe and appropriate behavior at all times

APEX Swim School reserves the right to remove any participant for:

• Unsafe behavior

• Disruptive conduct

• Failure to follow instructions

Removal may occur without refund.

8. Instructor Assignment

• APEX Swim School reserves the right to assign or change instructors as needed

• All instructors are trained to deliver consistent program quality

9. Personal Belongings

• Participants are responsible for their personal belongings

• APEX Swim School is not responsible for lost, stolen, or damaged items

• Valuables should be left at home whenever possible

10. Waitlist and Enrollment

• When classes are full, participants may be placed on a waitlist

• Waitlist placement does not guarantee enrollment

• Families will be contacted if a spot becomes available

11. Communication

• Important updates will be sent via email or through the registration system

• Families are responsible for ensuring their contact information is accurate and up to date

12. Policy Compliance

Failure to follow these policies may result in:

• Suspension from classes

• Removal from programs without refund

13. Acknowledgment

By registering for APEX Swim School programs, you acknowledge that you have read, understood, and agreed to these Program Policies & Guidelines.